About us

pdf Save in PDF format.
Share |
Terms

15.05.10

1. ORDER
2. EXECUTION PROCEDURE
3. RETURN PROVISIONS AND PROCEDURE
4. RIGHTS AND OBLIGATIONS
5. PRICE AND PAYMENT PROCEDURE
6. QUALITY OF THE GOOD
7. GUARANTEE OBLIGATIONS
8. RESPONSIBILITY OF THE PARTIES
9. DISPUTE SETTLEMENT PROCEDURE
10. FINAL PROVISIONS


1. ORDER

The Buyer shall place an Order, and the Seller shall ensure the execution of the Order. An Order shall be understood as a list of one or more names of Goods (items) combined under one Order number and containing information on the names, quantities, manufacturer(s) and term(s) of delivery of the Goods, the place of delivery of the Goods as indicated, the price of the Goods, and other terms of delivery and payment for the Goods.

Upon placing an Order, the Buyer shall receive from the Seller complete and reliable information about the Good and complete the Order independently through Internet using the information included in the web page www.epartsshop.eu. Completion of the online order form and its furthering for execution means that the Buyer has fully familiarised himself/herself with the Good, the terms of its delivery, the choice, as well as with the impact of the Order provisions on the formation of the final price of the Good.

The Good sold may be included in one of the following categories:
“original”, which means that it has been received by the Seller from the vehicle’s manufacturer or its representative as is shown also by the appropriate manufacturer’s packaging or trade mark indicated right on the Good, or “non-original”, i.e. received by the alternative/original Seller from other manufacturers, which is approved by the packaging and the catalogue number of the Good indicated on it, in accordance with the Buyer’s Order. Such types of Goods as mounting elements, some sealing materials are not labelled from the part of manufacturers and are delivered without packaging or any other identification of the manufacturer, but at the same time are fit for the destined application. The quality of the Good shall be in accordance with the standards for the respective category of Goods.

Execution of the Order shall be commenced at the moment of receiving full payment for the Good from the Buyer in the bank account indicated by the Seller. Execution of the Order shall be commenced until the end of the next business day.

2. EXECUTION PROCEDURE

The total Order execution time is the longest time period during which any of the Good included in the Order is delivered. The Order execution term shall include only business days. Delivery periods indicated in the Seller’s web page www.eparts.ee are in force if the Good is available in warehouses of the vehicle manufacturer or other analogous spare part manufacturers at the time of commencement of the Order execution. The indicated delivery period shall include delivery to the Seller’s warehouse in Riga.

When preparing the Order, the Buyer shall approve the purchase conditions for each individual Good item (delivery period, price).

The Order shall be deemed to be executed at the moment when the Good is actually given over to the Buyer. The waybill issued by the Seller bearing the Buyer’s or its authorised representative’s signature and name, surname shall form an integral part of the Order receipt approval. If at the time of delivery indicated in the Order the Buyer or its authorised representative is not present at the delivery address agreed on previously, the Good shall be returned to the Seller’s warehouse and its re-delivery shall be paid for by the Buyer in accordance with the indicated delivery tariffs.

After the execution of the Order the Seller’s obligations in respect of the Buyer shall be deemed to be fulfilled. If the Seller has performed two re-deliveries to the Buyer’s indicated address at the time agreed previously and the Buyer or its authorised representative has not been present at the indicated address, the Seller’s obligations shall be deemed to be fulfilled. The Seller shall be entitled to refuse to perform any further deliveries, and it shall be the Buyer’s obligation to arrive in person at the Seller’s warehouse and receive the Good.

Ownership of the Good and the responsibility related thereto shall be transferred from the Seller to the Buyer at the moment of passing the Good over to the Buyer.

3. RETURN PROVISIONS AND PROCEDURE

A Good may be returned in the following cases.

- Resorting/sorting error

The Good is returned according to the parameter “Supplier’s error”, in which case the packaging received by the Buyer contains a Good not conforming to the ordered number or the sides of installation of the Good “right side–left side” are confused, or the Good received by the Buyer has a number different from the ordered one, and due to this reason the Good may not serve as a substitute for the ordered Good. The time period for the submission of return (replacement) application of the Good is 14 calendar days from the day of delivery of the Good to the Buyer as indicated in the waybill of the Good. If the sorting error is visible, the Buyer shall inform the Seller’s representative thereof without delay and receive from the Seller a written confirmation by e-mail in respect of examination and preparation of return. After informing the Seller of the mistake in respect of the Good the Buyer shall send the Good to the Seller’s actual address. If no written confirmation is received from the Seller or if the Buyer arbitrarily returns the Good to the Seller’s warehouse without prior mutual agreement, the Seller shall assume no further responsibility in respect of the Good.

The Seller shall not be responsible for replacement of spare part numbers or their manufacturers if the manufacturer of the vehicle himself has carried out such changes. In such cases the Good is not returned (replaced). It is possible only to adjust the price between the Buyer and the Seller in accordance with the manufacturer’s price list currently in force.

If the reason for returning the Good is a “sorting error”, the Seller, without paying the money back, shall keep the right to replace the Good and send the replaced Good to the Buyer’s address within one month from the Seller’s written confirmation of the sorting error.

- Damaged or poor quality Good

A Good is similarly returned also in case of the “Supplier’s error” if the Buyer receives the Good with certain unavoidable external defects (it is broken etc.). Besides, it should also be taken into account that a Good with such defects is not fit for installation in the Buyer’s vehicle. Within one business day of receiving the Good the Buyer must send to the Seller an electronic mail containing a “return request” by providing appropriate justification to be sent to the e-mail address info@epartsshop.eu. The Seller shall contact the Buyer after receiving such request. The damaged Good and its packaging shall be sent or brought back to the Seller’s warehouse. Writing-off of a Good and transferring of money back to the Buyer’s indicated bank account shall be carried out by the Seller only on the condition that the Buyer has performed all the activities referred to hereunder in respect of informing the Seller and retuning the damaged Good.

The Buyer for whose Order the type of delivery “To be received in the warehouse” is indicated shall check the Good for any mechanical damages at the moment of receiving the Good. By signing the waybill accompanying the Good, the Buyer agrees to the quality and receipt of the Good, and no further claims or objections may be raised against the Seller in respect of the Good’s quality or delivery.

4. RIGHTS AND OBLIGATIONS

The Seller shall have the following obligations:

  • To deliver the Good in accordance with the conditions of the Order,
  • To guarantee the conformity of the Good’s quality with Goods quality requirements in force in the territory of the EU. See “Guarantee Obligations”,
  • If during the execution of the Order by the Seller the Goods delivery time and/or prices change, to inform the Buyer without delay of the changes of delivery conditions in order to obtain the Buyer’s confirmation of the new Order execution conditions. The Seller shall inform the Buyer in writing to the Buyer’s indicated e-mail address. The received answer shall be recorded in the electronic Order execution history. It shall be deemed that the Buyer has accepted the changes of conditions if within 36 hours after sending the information on changes of contract conditions by the Seller the Buyer has not sent a refusal letter to the Seller,
  • To provide complete information about the Good and its manufacturer,
  • To examine the Buyer’s complaints and find a solution according to possibilities and the procedure laid down in the Terms and Conditions.

The Seller shall have the following rights:
- Not to commence the execution of the Order if the payment as for the Buyer’s ordered Good has not been received,
- Not to accept claims about non-conformity of the Good and not to accept return requests for Goods in the following cases:

  • No complete information about the Buyer’s car is given;
  • The wrong car chassis number (VIN) or assembly numbers are indicated;
  • If the Good has visual defects restricting its further realisation and/or returning of the Good to the manufacturer;
  • f the Good is installed in a car service centre not having appropriate equipment,

- Mandatory precondition for all allowed cases of returning the Good is integrity and cleanliness of the Good’s packaging, as well as the presence of a bar code with the Order number indicated on the packaging or right on the part. If packaging is missing, dirty or damaged, the Seller shall have the right to refuse to return the Good to the Buyer.
- If the Good is not claimed by the Buyer within 14 calendar days from the day of the Buyer having informed about the delivery of the Good to the Seller’s warehouse, the Seller shall be entitled to sell the Good unilaterally to third parties. In this case, the Buyer can receive the money paid for the Good only after the Good is sold to third parties.
- If data on the car is missing or lacking in the Order, the Seller shall have the right no to assume responsibility on compatibility of the Good with the Buyer’s car.
- If the Buyer does not agree to price changes, then the Seller shall have the right to refuse execution of the Order, to offer equivalent Good from other manufacturer or to change the delivery period of the Good,
- Not to accept claims in respect of the returned Good if its packaging is missing or if the Good has lost its appropriate outer appearance.

The Buyer shall have the following obligations:

  • When preparing the Order, to provide accurate description of the necessary Good, its number according to the manufacturer’s catalogue or all the car data necessary for precise identification of the desired Good (the car chassis number (VIN), type and engine number, presence (absence) of a conditioner, gear box type and number, bodywork assembly, etc.). In case of placing the Order independently without consulting the Seller’s consultants, the Buyer shall take responsibility for the choice of the Good,
  • To pay for the Good in accordance with the price indicated in the Order,
  • To accept the Good within three working days in accordance with the conditions, starting from the day on which the Buyer has been informed of the delivery of the Good to the Seller’s warehouse,
  • If the Seller delivers the Good by violating the Order provisions as regards the quantity, assortment and assemblage of the Good, to inform the Seller of such violations no later than 5 calendar days from making the purchase.
  •  

The Buyer shall have the following rights:

  • To require the payment to be returned if the Seller is unable to fulfil the conditions of the Order,
  • To make changes in the Order before the Seller has commenced its execution,
  • To revoke the Order unilaterally within 14 calendar days from the day of receiving the Good by using the right of withdrawal, in accordance with the above-mentioned conditions of returning the Goods, as well as covering all the Seller’s costs in relation to returning the Good to the manufacturer’s warehouse,
  • - To submit claims in respect of loss of performance of the Good during the time of its use in cases to which the guarantee obligations of the Good’s manufacturer apply, in accordance with the procedure laid down by the manufacturer and on the basis of the decision taken by the manufacturer’s authorised representative operating in the respective region.

If it is established that the quality defects of the Good are not caused due to the fault of the Seller, the costs in relation to expert examination shall be covered by the Buyer.
 
5. PRICE AND PAYMENT PROCEDURE

The total price of the Order shall be composed of the total sum of the prices of all Goods to be set in accordance with the conditions of the Order.

The prices are set at the time of placing the Order in euros (EUR).

The Buyer shall pay for the Good in euros (EUR) on the basis of issued invoices that are prepared on an appropriate form.

If the price of the Good changes during the execution of the Order and this results in the Buyer’s debt to the Seller, the Buyer shall cover the debt upon receiving the Good.

The Order payment may be carried out in the following way:

  • By money transfer – money is transferred to the Seller’s indicated bank account (with transfer via Internet bank, payment through Internet using a debit/credit card).

6. QUALITY OF THE GOOD

The Seller shall deliver to the Buyer the Good whose quality conforms to the Buyer’s selected category. The Good’s quality (except for hidden manufacturing defects) shall be assessed by the Buyer by inspecting the Good visually upon its receipt.

In case of disagreement about the Good’s quality each Party shall have the right to require independent expert examination. The costs in relation to such expert examination shall be covered by the Party due to the fault of which the defects or damage to the Good has been caused.

7. GUARANTEE OBLIGATIONS

In accordance with the guarantee conditions the guarantee shall not be applied if damage to the Good is related to wear.

The following spare parts are considered to be likely to wear out:
 

 
Paid by the Buyer
Covered by the guarantee (24 months)
Brake pads or handbrake shoes
 
In case of wear
In case of material defect (for milage up to 20 000 km)
Brake disc
In case of wear and overheating
In case of material defect
Clutch linings, clutch disc and flywheel
Windshield wipers (front and back glass, lamps)
In case of wear and damage
In case of material defect for milage up to 5 000 km or 3 months
Timing belt
In case of wear
In case of material defect




All goods have manufacturers guarantee which starts from the moment of receiving the Good by the Buyer. The Buyer shall have the right to receive guarantee service for the Good only on the condition that the Good has been installed in a car service centre advised by the Seller and in accordance with all the recommendations and requirements of the manufacturer.

The Buyer must ensure installation of the Good in the appropriate car service centre and, in case of guarantee event entering into force, receive appropriate documentation certifying the factory defect of the part. The received documentation together with the damaged part must be sent to the Seller’s address for further write-off (guarantee replacement) procedure.

In case of guarantee event the Buyer must complete the Guarantee request form within 3 business days. After receiving the above-mentioned request, the Seller’s consultant shall contact the Buyer to inform about further actions. To perform the rest of the write-off (guarantee replacement) procedure, the Good must be sent to the Seller’s address together with the necessary documentation. The documentation provided by the Buyer shall be examined, and the Seller’s consultant shall inform of the adopted decision in writing by sending a mail to the Buyer’s indicated e-mail address within 3 business days from the day of receiving the documents submitted by the Buyer.

A damaged Good may be accepted for examination only if accompanied by the following documentation:
- Order-assignment on installation of the Good in the Buyer’s vehicle, issued by an appropriately car service centre or the appropriate official dealer.

The Order-assignment form must contain the following information:

  • National registration number of the vehicle;
  • Name and surname of the owner;
  • Brand and engine type of the vehicle;
  • The works performed for installation of the particular part and their costs, as well as accompanying mandatory works to be performed in order to replace the related assemblies and sub-assemblies;
  • Vehicle identification number – VIN code (17-character number as indicated in the technical certificate of the vehicle);
  • Payment documents certifying the payment for services provided by the car service centre (cash receipt copy);
  • The conclusion on the causes of failure of the Good’s performance drawn out on the company’s form.

If any of the above-mentioned documents and/or guarantee documents is non-compliant or completed incorrectly (inaccurately, with errors, negligently), it shall give rise to refusal of examining the guarantee event.

The Seller shall keep the right to replace the Goods with factory damage or return the money paid by the Buyer.

In case of disagreement between the Seller and the Buyer on the causes of the Good’s damage the Seller shall have the right to have the Good’s quality examined (by expert analysis). If as a result of the Good’s quality examination (expert analysis) it is established that the damage to the Good has occurred due to other causes which do not fall under the responsibility of the Seller rather than to hidden factory defects, then the Good shall be returned to the Buyer. Any costs of the Seller in relation to the performance of the Good’s quality examination (expert analysis) shall be covered by the Buyer.

The guarantee shall not apply to the Good in the following cases:
- The Good has been damaged in a car accident or as a result of its negligent use;
- If damages to the fuel feed system and the exhaust gas discharge system of the vehicle have occurred as a result of using non-quality fuel (including the use of contaminated, leaded gasoline or of diesel fuel inappropriate for the season);
- If damages (including also suspension or steer mechanism damages) have occurred as a result of negligent driving of the car along an uneven road or are related to the bumping load on the vehicle’s parts;
- If there is a noise (squeaking, howling) in the brakes;
- External damages to glasses and bodywork, lighting devices;
- In case of deteriorating parts and materials (oil, filters, fuses, lamps, etc.).

The Seller shall keep the right to refuse approval of guarantee events for the Buyer if the Good’s packaging is missing in the form in which it was originally delivered to the Buyer.

The agreed period of return of the Good shall be set at 20 calendar days from the day of agreeing with the Seller on the return. If this period is exceeded, the Seller shall keep the right not to accept the returned Good.

8. RESPONSIBILITY OF THE PARTIES

The Parties shall be responsible for the fulfilment of their obligations arising from these Conditions of use in accordance with laws and regulations of the Republic of Latvia.

The Parties shall be released from the responsibility for full or partial non-fulfilment of their obligations if caused due to such force majeure as war or acts of war, earthquake, flood, fire or other natural disasters, acts or action by national bodies, changes in customs law, import and export restrictions, that have arisen independently of the Parties’ will. The Party not being able to fulfil its obligations shall inform the other Party thereof in writing and submit the documents issued by authorised institutions certifying the existence of such conditions.

The Seller shall be released from responsibility in cases when the Buyer has placed the Order independently via Internet without requiring the conformity check for the goods in accordance with the data of the vehicle for which the Good is purchased.

The Buyer’s request shall be sent electronically to the Seller, and all requests shall be kept in the Seller’s client database. The Seller shall give to the Buyer a written answer to the request within 1 business day. In case of absence of such request or if the number of the Good delivered by the Seller and the number of the Good requested by the Buyer match, the Seller’s obligations shall be deemed to be fulfilled, and the Good may not be replaced or returned (except for guarantee events).

9. DISPUTE SETTLEMENT PROCEDURE

The Parties shall carry out all the necessary measures to settle their disputes and disagreements by way of negotiations. If the Parties fail to reach an agreement by way of negotiations, all disputes shall be settled in accordance with procedures provided for in laws and regulations of the Republic of Latvia.

10. FINAL PROVISIONS

The Conditions shall enter into force at the moment when the Buyer gives its agreement to all terms and conditions by clicking on the appropriate box before making the payment. If the Buyer does not give its agreement to the terms and conditions, placing of the Order is not possible.

The Buyer’s requests and/or objections shall be submitted to the Seller in writing by attaching the necessary documentation justifying such requests (a document certifying the acquisition of the Good with the guarantee period or the period of validity (service), technical certificate or other documents as approved on the part of the Seller).

to top

<< Atpakaļ uz sarakstu

Consultation

Your e-mail address

Subject

Your question